Tips for Researching Assisted Living Communities Online and by Phone:
- Check if the location is close to important places like shops, doctors’ offices, pharmacies, and more.
- Use Google Places to explore the neighborhood virtually.
- Determine if the location is convenient for family and friends to visit by getting driving directions on Google Maps or MapQuest.
- If the facility is not in your town, look for nearby hotels on TripAdvisor for when you visit the area.
- Evaluate the neighborhood’s safety and crime rate by using tools like CrimeReports, Trulia, and NeighborhoodScout.
- Read reviews on Caring.com to see what others are saying about the provider.
- Look up the provider on the Better Business Bureau or your local Area Agency on Aging website for more information.
- Find out what types of payment are accepted and if the community offers programs to help residents afford care.
- Check the provider’s response or explanation if there are any negative online reviews about the community.
- Inquire about the schedule for tours and how long they usually last.
- Ask what they will show you during the tour and if you will have the opportunity to try the meals or meet with residents.
- Learn about the staff-to-resident ratio and how they ensure the safety and well-being of the residents.
- Inquire about the level of medical support offered at the community and if they have a registered nurse or doctor on-site.
- Check if the community offers specialized care for specific conditions, such as dementia or Parkinson’s disease.
- Ask about the availability of amenities like transportation services, fitness centers, and recreational activities.
- Inquire about the staff’s training and qualifications, including any certifications or licenses they hold.
- Request information about the admission process, including any fees, waiting lists, and required medical assessments.
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