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Keystone Communities of Highland Park Listing Details
Keystone Communities of Highland Park
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750 Mississippi River Boulevard
Saint Paul, Minnesota 55116
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Also listed in:
Alzheimers Care » Minnesota
Assisted Living » Minnesota
|Keystone Communities of Highland Park Customer Reviews
I do not recommend Keystone. They made all sorts of reassuring promises and we thought it would be a safe place for my father who is in Mid Stage Alzheimer's.
Immediately after moving him we watched in disbelief the absolute incompetency of the staff. The management team was literally unapproachable and outright hostile. There is not enough room here to list all the egregious events that took place in 3 short months.. it was a living nightmare.
During intake we requested someone help my father in the mornings by taking his dirty clothes and put them in a hamper then stand by until he got into the shower and throw out his worn Depends. (not exactly rocket science) For some reason they assigned a care plan called "continence care" for this and charged an extra $58 PER DAY ($1,740 per month on top of close to $4000 base rent and additional $950 to give him meds)
We installed a Nanny cam in my father's room which Keystone was adamantly apposed to (our first red flag). Every morning we watched in astonishment. Instead of the tasks we requested the aide would come into his room, shout at him to wake up and then leave. She would return 30 minutes later and scold him like a child if he wasn't showered and dressed then proceed to threaten him that he would starve to death if he didn't get up and go to the dining room.
When we reported to management that the care tasks we requested were not being done they told us what we were requesting was not included in his "care plan" and we would have to pay more. When we asked why we were paying the extra $58 per day they would never give a straight answer and just pass the buck to another staff member or promise to look into it.. but never did. … Long story short, they continued to charge us but nothing changed.
When I reminded them we have a Nanny cam that proves that they were not providing any care.. They refused to review the surveillance clips and insisted we were getting the care we requested exactly "to a T" and they provide a "ton of specialized care" just for my dad….
This is one example of the "specialized care" they provided:
Dads health started to decline from the day he moved in… We had Doctors Orders (by Law they must follow) that Keystone give him 6 glasses of water per day because of his diabetes… They only gave him a 1 oz dixie cup of water with his meds 2 times per day and that was it… They defended that they provided enough fluid because he got a cup of coffee with every meal.(seriously?)
Finally one morning he got violently ill. He had 103 temp, his eyes were rolled back into his head and was half unconscious. His aide came into his room and just walked right by him took his garbage and left.. She never looked at him once or "noticed" that he was seriously Ill.
When I arrived 20 Mn later It took over 30 minutes for a nurse too come after pushing his emergency pendant. Once the nurse
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|Review added by Laura Patrie (06-28-2015)
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Keystone Communities of Highland Park Description
Keystone Communities of Highland Park is a full-service residence offering superb amenities and twenty-four hour personal care; individually tailored to meet the needs of each one of our residents. Our focus is on providing care while preserving each resident's dignity, encouraging independence and best enabling freedom of choice.
Apartment homes come in a variety of floor plans, each with an emergency call response and fire safety system in place. We provide activities that encourage a sense of joy and purpose. Our beautiful campus setting offers privacy and the feeling of being at home. Come experience what Keystone Communities has to offer!
Keystone Communities of Highland is the premier choice for seniors who value their independence, yet need some help with daily activities. Our professionally trained staff t focuses on a tailored plan of assistance that encourages continued independence and dignity. We provide 24 hour assistance to meet the individualized needs of our residents. Our Assisted Living residents enjoy a home-like community that encourages independence and the pursuit of activities that create joy and purpose. Come experience what Keystone Communities has to offer!
Assisted Living Apartment Features:
Senior Friendly suites with full baths
Emergency call response and fire safety systems in each suite
Individually controlled temperature settings
Kitchenettes in each suite
Neutral carpet and finishes; residents are encouraged to furnish and decorate to their own tastes
Satellite television included in rent
Spacious closet space
Vertical blinds on all windows
Beauty/Barber Shop with salon services
Scheduled transportation for outings
Social, recreational, educational and spiritual programs designed to meet the needs of every resident
Social and educational programs for families
Community dog and cat; residents are also welcome to bring and care for their own pet
Comfortable common areas for residents and families to socialize
Beautifully landscaped grounds and outdoor patios
A fine dining experience offering three meals a day prepared by our Chef
Weekly housekeeping, laundry assistance and trash removal
Trained staff available 24 hours a day
Monthly wellness visits by a licensed nurse
Rates and levels of care:
The most important step in determining the best care begins with an assessment with our Registered Nurse. We will then design a level of care package that meets the specific and individual needs of your family member. Please call Lyn Smasal today for more information and to set up a tour.
Keystone Communities of Highland Park Information
Accommodation Details: |
Locks, Storage, Kitchen, Fridge, Carpeting, Window Coverings, Patio/Balcony, Thermostats, Light Fixtures, Fire Alarms, Smoke Detector, Sprinkler, Air Conditioning, Cable TV, Call Bell System, Bathrooms, Gated Community, Emergency Phone System
Associations & Memberships:
Minimum Price/month: |
$3,300 and Medicare/Medicaid is not accepted.
Meals Included in Price:
Number of sittings per meal:
Also listed in:
Alzheimers Care » Minnesota
Assisted Living » Minnesota
Exercise Room, Garden, Craft Room, Fitness Center, Card Room
All Religions Welcome
Cafeteria Style Dining, Guest meals, Independent Living Dining, Table Service
Sharing Suites Allowed: |
Housekeeping, Maintenance, Security
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